1. Acceptance of Terms

By accessing or using Reverret, you agree to be bound by these terms. If you do not agree, please do not use the service.

2. Description of Service

Reverret provides a subscription-based household supply platform that allows users to schedule and manage recurring deliveries of groceries, toiletries, and other essentials in Kigali, Rwanda. You must be 18 or above to use this service.

3. Account Registration

You must create an account to use our services. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Subscription Orders & Minimum Thresholds

Subscription Minimums: To maintain an active subscription, your recurring order must meet a minimum value of 20,000 RWF per delivery.

Refill Orders: One-time “refill” or additional deliveries outside your normal schedule must meet a minimum order value of 10,000 RWF.

Refill Scheduling: All refill deliveries must be scheduled at least 24 hours in advance of the requested delivery time to allow for processing and preparation.

5. Billing & Payment Processing

Automatic Charges: By maintaining an active subscription, you authorize us to automatically charge your designated payment method forty-eight (48) hours prior to your scheduled delivery.

Payment Failures & Grace Period: If an automatic charge fails, we will notify you and continue attempting payment until 24 hours before the scheduled delivery.

Delivery Cancellation for Non-Payment: If payment is not successfully processed by the time your delivery is 24 hours away, that delivery will be automatically cancelled. Your subscription will remain active, and future deliveries will proceed as scheduled.

6. Modifications, Skips & Cancellations

Skipping Deliveries: You may skip an upcoming delivery without penalty if the request is made at least 48 hours before the scheduled delivery time. After this window, the order is locked for processing and cannot be modified or skipped.

Subscription Cancellations: You may cancel your subscription at any time. Cancellation takes effect immediately. Any unpaid future deliveries will be cancelled, and your payment methods will be removed from recurring billing.

Delayed Deliveries: If we are unable to fulfill a delivery by the end of its scheduled day, it will be marked as delayed, and our team will coordinate an updated delivery timeline with you.

7. Pricing Changes

We reserve the right to adjust product pricing within subscriptions. If pricing changes affect your active subscription, we will provide at least seven (7) days’ written notice before the changes take effect. This allows you to review, modify, or cancel your subscription before new pricing applies.

8. Delivery Logistics

Deliveries are made within Kigali City limits. Our riders will attempt delivery to the location provided at checkout. Customers are responsible for ensuring that delivery details are accurate and accessible.

9. Food Safety & Product Quality

We carefully source high-quality food products; however, we cannot guarantee that any item is completely free from allergen cross-contamination during handling, storage, or at the market source. Customers with food allergies or sensitivities should exercise caution and review products before consumption.

Please inspect all items promptly upon delivery. Any claims regarding damaged, incorrect, or missing items must be reported within 60 minutes of delivery to be eligible for review and resolution.

10. Delivery Issues, Claims & Dispute Resolution

Reporting Window: Any issues with a delivery (including missing, damaged, or unsatisfactory items) must be reported within 24 hours of delivery.

Limitations on Claims: Claims may only be submitted for the most recent delivery. We cannot process claims for older deliveries.

One Claim Per Delivery: Only one open issue or dispute is allowed per delivery. After the 24-hour reporting window closes, no additional claims or edits may be made.

11. User Conduct

You agree not to misuse the platform, engage in fraudulent activity, or violate any applicable laws. We reserve the right to suspend or terminate accounts that violate these terms with no refunds.

12. Limitation of Liability

Reverret is provided on an “as is” basis. To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any damages arising from your use of the service.

13. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

14. Contact

For questions about these terms, email us at team@reverret.house

Terms of Use